A customer, using Quickbooks for her small business, called in the other day.  She was having problems opening and printing reports in the program.  Despite having a locally installed printer set as her default, when she opened a report, the program attempted to print to the Quickbooks PDF Converter and would get locked up.  Some trouobleshooting and research on the Quickbooks support site yielded the following resolution.

Issue: Quickbooks PDF Converter Failing

System: Windows XP and Windows 7, Quickbooks 10.0 / 11.0

Error Code: None displayed.  Program freezes.

Solution:

•  In the Printers and Devices window, delete the Quickbooks PDF Converter.

•  Right-click the Quickbooks icon on the desktop and choose Properties

•  Select Find Target

• Find and double click Install.exe

• Select OK after the installation finishes.

• In the Printers and Devices window, right-click the Amyuni Document Converter and select Printer Properties

• Rename the printer to the correct name:

  -   QuickBooks PDF Converter: QuickBooks 2007, 2008, 2009 R1-R8, 2009 R11

  -   QuickBooks PDF Converter 2.0: QuickBooks 2010 R1-R2, QuickBooks 2010 R6 and above

  -   QuickBooks PDF Converter 3.0: QuickBooks 2009 R9-R10, QuickBooks 2010 R3-R5

• Launch Quickbooks and open a report to test.

  Reference: Quickbooks Support Site

   

Gravity Systems provides hardware and software troubleshooting support for small and medium sized businesses.  We have locations in Central Texas and Phoenix.  Our expert technical staff develops customized IT solutions to keep your business running smoothly.

Ross