A customer, using Quickbooks for her small business, called in the other day. She was having problems opening and printing reports in the program. Despite having a locally installed printer set as her default, when she opened a report, the program attempted to print to the Quickbooks PDF Converter and would get locked up. Some trouobleshooting and research on the Quickbooks support site yielded the following resolution.
Issue: Quickbooks PDF Converter Failing
System: Windows XP and Windows 7, Quickbooks 10.0 / 11.0
Error Code: None displayed. Program freezes.
Solution:
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In the Printers and Devices window, delete the Quickbooks PDF Converter.
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Right-click the Quickbooks icon on the desktop and choose Properties
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Select Find Target
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Find and double click Install.exe
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Select OK after the installation finishes.
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In the Printers and Devices window, right-click the Amyuni Document Converter and select Printer Properties
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Rename the printer to the correct name:
- QuickBooks PDF Converter: QuickBooks 2007, 2008, 2009 R1-R8, 2009 R11
- QuickBooks PDF Converter 2.0: QuickBooks 2010 R1-R2, QuickBooks 2010 R6 and above
- QuickBooks PDF Converter 3.0: QuickBooks 2009 R9-R10, QuickBooks 2010 R3-R5
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Launch Quickbooks and open a report to test.
Reference: Quickbooks Support Site
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