Installing applications on a computer can be a tedious and at times complicated process, especially when things do not go smoothly.  We ran into an issue the other day.  While attempting to re-install an application, the installer errored out several times.  After some troubleshooting and research, we found the fix.  Some applications use the user shell folder registry keys when installing.

Issue: Unable to Install Application

System: Windows Server 2008 Standard

Error Code: Program installer errors out mid-progress

Solution:

• Open regsity editor, Start, Run, "regedit".

• Navigate to HKEY_USERS\.DEFAULT\Software\Microsoft/Windows/CurrentVersion\Explorer\User Shell Folders.

• Check for any keys that do not point to %userprofile%

• AppData will sometimes point to %appdata% rather than %userprofile%\AppData\Roaming.

• Edit any keys as neccessary.

• Re-boot the computer.

• Re-attempt the application install. 

Gravity Systems proudly supports small and medium sized businesses.  Contact us with your specific questions and/or needs.  Our expert technical staff will help troubleshoot your computer system and find a solution.

Dawn