Date: March 28, 2011

Last week, a customer was unable to print from Excel, but he was able to print without issues from other applications. In this case, it was after a new network printer was installed. Additionally, the print job shows a string of commas in the name when the print job submission splash screen pops up.

Issue: Unable to print from Excel, but able to successfully print from other applications

System: Windows 7, MS Office 2010

Error Code: No error code given

Solution:

• Change default printer to another installed printer

• Open Excel and do a test print to the new default printer, then close Excel

• Open Printing Preferences (Start>Devices and Printers, Right-click printer, Printing Preferences)

• Make note of custom printer settings

• Set all options to Default and click Apply

• Change any custom settings back as desired and click Apply and Ok

• Change default printer back to the desired printer

• Open Excel and try to print again

Gravity Systems Business Computer Services specializes in IT needs for companies with fifty employees or fewer. As an outsourced IT department with an in-house feel, our customers appreciate the personal support we offer.

Scott