Date: May 09, 2011

We were called last week with an issue regarding the print output from PowerPoint 2010. The user selected the option to print a presentation in “pure black & white”; however, the printout was in gray scale. The user attempted various printers and different presentations, all producing the same result. Previous versions of PowerPoint had produced printouts in pure black & white before.

Issue: MS PowerPoint 2010 does not print in pure black & white

System: Windows 7 MS Office Professional 2010

Error Code: Not Applicable

Solution:

     Our research for a resolution yielded two paths:

           1. Export the presentation to a pdf or xps and print that document.

           2. Apply the hotfix referenced in the link below.

              http://support.microsoft.com/kb/2466273

             *This hotfix is specifically for PowerPoint.

Often, our everyday programs, with features we take for granted, are updated and “upgraded” in the background. At times these updates break these small features we never knew how much we relied upon. Gravity Systems takes pride in working with small businesses to find resolutions to everyday computer problems.

Dawn