Tech Tips - Outlook Does Not Display Correctly Fix

We were troubleshooting an Outlook issue the other day during an on-site network maintenance visit. Outlook on a user's computer would not open correctly. The solutions required editing the associated registry key.

Issue: Outlook does not display main window after opening. Send-receive and other windows may be available.

System: Outlook 2010, Windows 7

Error Code: N/A

Solution: Edit registry for window position information

To resolve this behavior, delete the relevant registry value and then restart Outlook to recreate the value:

Close outlook. Click Start on the taskbar, and then click Run.
Type regedit, and then click OK to start Registry Editor.
On the registry tree in the left pane, locate the following registry key:

HKEY_CURRENT_USER\Software\Microsoft\Office\XXX-VerionNumber\Outlook\Office Explorer\

In the right pane, right-click the Frame value, and then click Delete.
Quit Registry Editor.
Start Outlook.

With Gravity Systems On-Site Maintenance, even small businesses can have professional IT support at their location without the burden of employing a full-time staff person. Contact us for an initial consultation.

Scott

Gravity Systems, Inc.

Business Computer Services