IT Support in Houston, Texas

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Why choose Gravity Systems for IT Support?

Choose a team of 20+ experienced IT support professionals who hold a wide range of IT service certifications
Supplement your IT support team with ours to cover more ground during periods of rapid business growth
Leverage your Microsoft 365 solutions to their fullest by asking our team to optimize and troubleshoot them.
Enjoy 24/7365 IT support solutions if your employees work outside of regular business hours.
Track open tickets internally and choose which to assign to us using our simple IT ticketing software tool.

Gravity Systems has been handling our IT issues since 2009! The Gravity Team is extremely knowledgeable. They have taken us from two employees to twenty; handling all the growth in between. Gravity treats us like their only client when in fact, we are only a very small client of theirs. The personal customer service they provide is consistently excellent!

Tammy Green Accounting Manager - Kristynik Hardwood Flooring, Inc. Austin, Texas

"very knowledgeable" "Gravity Systems has exceeded all of our expectations. They are very knowledgeable in the field of computers. Before Gravity Systems, we used a local competitor who would just fix the problem. Gravity Systems will not only fix the problem but they will also play devil's advocate to fix potential problems. Their work is A++. Highly recommend.”

Matt Jackson The James Street Group

"the most cost-effective solution" “Gravity Systems’ response time is immediate and they quickly solve whatever problem we are having. If we need new software or hardware, they thoroughly research it and always suggest the most cost-effective solution."

Kris Wattinger Onshore QCS

"excellent service" "Gravity Systems provides us with excellent service. They not only respond immediately to our requests, but give us great options to choose from for enhancing our network"

Michael Baselice Baselice & Associates, Inc.

"professional support"
“Working with the team at Gravity Systems relieves a lot of stress for our small business. Knowing that we have professional support from a team that can communicate effectively and keep our systems safe and efficient allows me to focus on my business. We have worked with Gravity for several years and look forward to many more...”

Cathy Holloway Garden Wheel Enterprises, LLC

My company has been contracting with Gravity Systems for 11 years to provide all of our IT services including server and workstation hardware support, application support and, now, phone service. I've been pleased to see their growth over this time period and have also noticed that there has been no fall-off in the quality of service. Their expertise has saved us numerous times and as a business owner I take a lot of comfort knowing that they've got our collective back. I would not hesitate to recommend them to anyone.

Dennis Mills

I have been a client of Gravity Systems for many years and have been pleased and impressed by the quality of their services. They provide backup for all my contacts and for my calendar which has been critical at certain times. In addition, they have fixed problems with my email, with transferring data to new devices, etc., all done quickly and remotely. I recommend them without hesitation.

Dusty Humes

We have used Gravity Systems for our small accounting firm for many years. They are quick to reply when we have any issue arise and are always available to troubleshoot any problems we are experiencing. Highly recommend their services!

Jessica DeWitt

I've worked with Gravity Systems on and off for many years. If you need people to resolve computer issues, you should contact them. They are timely, professional, and quick when identifying the problems and fixing them. I cannot say enough good things about Gravity!

Susan Gleason

Gravity Systems consistently goes above and beyond to provide exceptional customer service. I have used them for IT support for many years and my latest experience with Manny was more of the same professional service! Keeping cool while helping somebody through a possibly stressful situation takes a specific kind of dedicated employee and Gravity Systems consistently delivers!

Patrick Poel

These guys are beyond awesome. They go above & beyond to make sure your computer problems are solved! They bring solutions and integrity and smiles. And answer all questions with sincere kindness and understanding of frustration. Highly recommend calling them straight away and avoid raising your blood pressure!!!

Elaine Zuliani

"my data is safe and secure" "These guys are the real deal! I have used Gravity Systems for my business for about a year now and I have never been disappointed, as a matter of fact I'd go so far to say that regularly these guys far exceed my expectations. In the past I'd be nervous for things like a computer swap but with Gravity Systems it went flawlessly. I even use their on-line backup services so I know all my data is safe and secure. These guys know the answers and if they don't they find the answer. Great service!"

Debra Bailey Bailey Solutions

Identify and Resolve IT Issues

Technology issues disrupt productivity, cause frustration, and cause downtime. The worst part is that identifying whether software, hardware, or connectivity problems are to blame can feel impossible.

The good news is that Gravity Systems specializes in thorough troubleshooting. Our team identifies and resolves faults in complex systems by tackling each issue step-by-step.

Whether it’s a failing component or a misconfigured setting, we’ll pinpoint and fix the root cause swiftly.

Optimize Software with Upgrades

Software applications quickly become outdated and vulnerable to issues without regular updates and maintenance.

Handling these tasks yourself takes valuable time away from your core activities. As a result, many business owners neglect this work – and 75% of cyber attacks that start with vulnerabilities target vulnerabilities that have been present for 2 or more years.

Gravity Systems keeps your software optimized. We handle upgrades, maintenance, and malware protection to ensure your applications perform at their best.

Defend Systems from Cyber Threats

The rise of cyber threats puts your business at constant risk. Malware and viruses can compromise sensitive data, disrupt workflows, or cause full system failures.

Our cybersecurity support provides the protection your business needs. We monitor systems regularly, updating firewalls and anti-malware tools to defend against the latest threats. If vulnerabilities are detected, we act swiftly to address them.

Let us keep your systems stable and your data safe while you focus on growing your company.

Resolve IT Issues Anytime, Anywhere

IT problems can escalate quickly without timely intervention. Delayed responses to issues like failing drives or lost connections result in costly downtime.

Gravity Systems offers 24/7 oversight of your IT systems. We detect issues before they disrupt your operations and can resolve many problems remotely. You’ll gain faster resolutions and minimize system downtime.

Partner with us to keep your technology running smoothly.

Maintain System Health Onsite

Waiting for IT issues to arise often leads to more costly and time-intensive repairs. Regular system maintenance can prevent small problems from escalating into major disruptions that affect your business operations.

Our onsite support services keep your technology in peak condition. We schedule maintenance visits based on your needs, so we can address minor issues before they become major.

We’ll also evaluate your system for future growth and recommend optimization strategies.

Comprehensive IT Support, Maintenance, and Procurement

Personalized Support - At Gravity Systems, we prioritize your needs by offering one-on-one guidance that delivers clear, actionable solutions. We're here to keep your systems working and your business moving forward.

Server & Workstation Support - Count on us to maintain connectivity and minimize downtime for your team. Gravity Systems will proactively monitor your assets and resolve prior misconfigurations.

IT Procurement Made Simple - Finding and purchasing the right IT solutions is quick and stress-free with us. We take the guesswork out of hardware and software selection by pinpointing exactly what your business needs.

Save You & Your Employees’ Time Each Day

Your team’s productivity suffers when technical problems pile up. For small-to-midsize businesses, the added stress of limited IT resources often leads to burnout and inefficiency.

Hiring additional full-time IT professionals isn’t always financially feasible, but your team will be stretched too thin.

Gravity Systems offers reliable outsourced IT support to bridge this gap. Our Level 1 helpdesk provides immediate assistance for your day-to-day technical needs at a fraction of the cost of full-time hires.

By partnering with us, you gain access to expert support whenever you need it.

Trusted IT Support in Houston For Over 26 Years

24/7 Outsourced Support: Deliver round-the-clock IT support to resolve customer issues quickly and maintain your reputation.

Hourly IT Staffing: Access hourly IT support as supplements to your team or full-service IT roles for flexible, scalable coverage.

Remote Maintenance: Combine onsite IT staffing with remote maintenance to efficiently manage growing technology needs.

Global Customer Assistance: Provide seamless support across time zones to keep customers satisfied and loyal to your business.

Network Configuration: Build a properly configured network for fast, efficient access to shared documents across your company.

Why should I use both IT support services & an IT helpdesk?

Using both IT support services and an IT helpdesk offers a comprehensive approach to managing your organization's technology needs. Each serves distinct roles that, when combined, provide seamless technology management and user support.

While IT support services keep your infrastructure running smoothly, the helpdesk resolves user problems promptly to minimize downtime. As your organization grows, both services work together to ensure technology supports expansion without interruptions or delays.

Is there a difference between managed IT services & managed IT support?

In many cases, managed IT support is part of a larger managed IT services offering, but they are not identical. Managed IT services providers often bundle support into their comprehensive solutions.

Managed IT services is a broader term that encompasses the proactive management, monitoring, and optimization of an organization’s entire IT ecosystem. Managed IT support is a subset of managed IT services focused primarily on end-user support and addressing immediate technical issues.

What are the different levels of IT support?

IT support is usually separated into 5 distinct levels. Here is a brief overview of each one.

Level 0 allows users to resolve issues independently.
Level 1 provides frontline assistance for common, straightforward issues.
Level 2 addresses more complex technical issues requiring deeper expertise.
Level 3 provides specialist support for highly complex problems.
Level 4 utilizes third-party expertise for proprietary systems or hardware.

Each level plays a critical role in maintaining smooth IT operations

What does IT support cover that other types of IT services do not?

IT support focuses on providing immediate, operational assistance to address technology-related issues that affect daily business activities. This distinguishes it from other IT services, which often focus on broader strategic initiatives or specialized functions.

IT support often serves as the first point of contact for employees facing technical problems, such as software malfunctions, connectivity issues, or hardware failures. This direct support for end-users is not typically the focus of other IT services like strategic planning or infrastructure design.

IT Support in Houston, Texas

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