Without functioning drivers, your employees would never be able to operate their cameras, microphones, printers, mice, USB thumb drives, and the many other devices they use each day. In other words, when a driver can’t do its job, neither can you. Check out some common driver issues and answers, courtesy of your Austin IT support experts at Gravity Systems.

A newly-installed device fails to work: The driver for this device may need  to be updated to the latest version. Check Windows updates to see if there’s a newer driver out there. If the device has a USB connection, try plugging it into a different USB port and see if it magically starts working.

A driver that always worked before doesn’t work now: Again, the driver may be obsolete and in need of an update. If you’ve followed the standard protocols for making a driver work and the driver simply refuses to cooperate, it may have somehow become corrupted and therefore unusable. If so, your IT administrator can reinsert the Windows installation disk, reboot the computer, and then reinstall the original driver onto the system until you can get another copy of the new driver.

You need to update a driver but can’t get online to do it: Hopeful, you still have any CD or other hard media that might have contained the device’s driver. If so, your IT administrator can use this disk to update the driver manually. If no disk came with the device (or the disk has gone missing), your administrator can download the necessary driver from any other PC in the facility that might have a working Internet connection.

Drivers may be a necessary evil, but you don’t have to let them bedevil your productivity. If you need some extra professional assistance, contact our skilled team!